FAQ

order issues
Where is my order?
Can I ADD or CHANGE items?
Can I cancel the order?
What does “Pending” mean?
What does “Processing” mean?
What does “Partially Shipped” mean?
What does "Cancelled" mean?
What do I do with my damaged item?
Why did I not receive a confirmation email for my order?
delivery
When will I receive my order?
Where is your warehouse located?
Where are you located?
Can I pick up my order?
payments/ promos/ coupons
What is a coupon code?
What promotions do you have right now?
technical
How do I contact you?
Do I need to create an account to shop with you?
Do you have a paper catalog you can send?
How do I subscribe to the Newsletter?
products / stocks / quotes
Can I get a quote of printed garments?
Can I get a quote?
The items that I'm looking for are out stock. When will they be available again?
What's your size chart tolerance?
returns/ refunds
How do I get a refund/return?

Q:
Do I need to create an account to shop with you?

It is better to create an account with Needen for the following reasons:

Having an account will make it easier for you to follow up on your ordering history, past invoices retrieval, saved shipping and billing information and many other options, it is not necessary to create an account to place an order.

It will also keep you updated automatically on the frequent promotions that we have and give you access to our best price guarantee.

We do however have an express checkout system which lets you simply enter your billing and shipping information and place the order.

It's as easy as this, everyone can place orders at Needen!