GENERAL TERMS OF SALE

Needen is on-line agency for the rental of luxury villas and apartments. We make booking your vacation easy with up-to-the minute room availability notice and immediate booking confirmation. You may book on-line or via telephone. Our concierges are ready to attend you Monday through Saturday, from 8 a.m. to 7 p.m. (GMT).

We request that you carefully read these general terms of sale that apply to the bookings made on the website www.needen.com or by telephone with our concierges.

These general terms of sale define the agreement governing the relationship between Needen and the client during and after the booking of their visit offered by the Needen’s booking system.

We reserve the right to modify these general terms of sale at any time and any changes will take effect once published on the website.

These general terms of sale determine the obligations as well as the rights of the parties in relation to bookings made through the Needen on-line reservation system. These general terms of sale constitute the entire obligations and rights of the parties and no other terms can be imposed on them. Although these general terms are presented in several languages, only the French text is applicable in the case of any potential legal proceedings.

The prices displayed per room are indicated in the currency of your choice. This includes VAT. These prices have been negotiated between the partner establishments and Needen and may differ slightly from the public prices set by the establishments. Needen only intervenes as a booking system and cannot be held responsible. Taxes such as the Tourist Promotion Tax and Local Tax (see the estab lishment information page) shall be directly deducted by the hotel on the invoice.

When booking, the client must provide a credit or debit card number and expiry date. Both VISA, Mastercard and American Express are accepted. Upon confirmation of the booking by Needen, the security deposit shall be debited from the card. The booking is therefore binding.

An advance payment corresponding to approximately 25% of the total cost of the stay (see the hotel's booking conditions) shall be debited from the card as a guarantee. The remaining balance corresponding to approximately 75% of the total cost of the stay shall be payable directly to the hotel before the end of the stay.

A booking confirmation e-mail shall be sent to the client at the address they have provided. The confirmation e-mail sent to the client by Needen serves as proof of booking (a voucher) and shall detail all the information pertaining to the booking at the selected hotel. This voucher serves as a guarantee and the client must present said voucher upon their arrival at the hotel.

The client must provide the correct e-mail address. Needen cannot be held responsible for any potential error and/or omission made by the client that could prevent it from communicating to the client the information relating to the booking. For security reasons, this booking confirmation shall also be available on the site and accessible by the client through My Bookings at any time.

If, for whatever reason, the hotel is unable to honour a reservation correctly confirmed by Needen, it must re-accommodate the client concerned in a room of equal or superior category, situated in a hotel of equivalent standard close by. Any costs that may arise as a result of the client having to travel to the alternative hotel accommodation shall also be the hotel's responsibility.

In the event of cancellation or no show, the client agrees to pay all the costs resulting from the cancellation of their stay. The terms of cancellation are described on the hotel's information page as well as on the booking confirmation. Each hotel has its own terms of cancellation and all cancellation requests are to be addressed via email to Needen as promptly as possible.

The cancellation fees shall be directly deducted from the security deposit and if necessary, in the case where they exceed said deposit, by a new debit on the client's card, debited directly by the hotel concerned. In this case, we shall provide the hotel with the bank account details of said card so that they may proceed with the debiting of the sum which is owed to them in accordance with the published terms of cancellation.

We strongly advise that you read these terms of cancellation carefully before proceeding with a booking, as once your booking is confirmed these terms of cancellation are binding.

Check In/Check Out

Insurance

Rules

Damages

The agreement concerning the product or service is between the client and the hotel, therefore Needen can in no case be held responsible for the hotel's shortcomings. Needen plays the role of an intermediary between yourself and the hotel, consequently Needen has no control whatsoever over the quality of the services offered or the costs billed by the hotel.

Following your stay, we request that you fill in a customer satisfaction survey on the hotel concerned so as to contribute to the continuous improvement of the quality of the services offered by our partner establishments.

It is the client's responsibility to obtain proper documentation, legal, administrative, and medical, required by the country to which he or she is travelling.

Needen cannot be held responsible for a client being refused entry into the country to which he or she is travelling. Needen is also not liable for his her inability to depart or any other situation where the client could find themself unable to benefit from the services ordered as a result of failure to meet these requirements.

In the event of a dispute, the parties agree, to seek an amicable solution together before proceeding with any legal action. In the event where such a solution cannot be found, all transactions and legal documents relating to these terms of sale are subject to the laws of the the country to which he or she is travelling.

The handling of disputes shall be exclusively undertaken by the jurisdiction and the courts of the country to which he or she is travelling.

Needen shall not be held responsible for disputes that may arise during the stay, between the client who has booked through the company and the hotel in which they are staying or between the client and any other provider contributing services during the stay, whatever the reason may be.

The information that you provide us is protected and used by us solely for the purpose of completing your booking. Only you can modify or delete this information. Should this be necessary, we ask that you send your instructions to the following address: contact@needen.com. Our site and the methods of payment relating to it are completely secured by the SSL encryption process. The payments are made through Codency Payments, a specialist in internet payment security.